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Orders & Shipping
Order status, shipping, changes, cancellations, returns and exchanges.
When will my order ship?
Waffle is currently shipping batch #4 on 30th October.
Has my order shipped yet?
Check your order status at www.wafflekids.com.au/account with your email - it shows whether your order has dispatched.
How do I track my order?
From 1 October you can track your order in Loop.
I haven't received any updates?
You can check your order any time - from 1 October, order status and tracking are in Loop.
How long does shipping take in Australia?
Once dispatched, Australian orders arrive within 3-5 business days on average.
When will my order arrive?
Your order ships based on when you ordered.
Do you ship to regional or remote areas?
Yes - we ship to regional and remote areas.
Can I change my shipping address?
Before your order ships you can update your address through Loop (from 1 October).
How do I update my address / details?
From 1 October you can update your address and order details (before it ships) through Loop.
Can I change my product choice?
Yes - please email [email protected] with your order details and the product you'd like, and the team will update your order.
How do I choose or change my Waffle colour?
Colours are selected on the website when you order.
I want to cancel my order
From 1 October, cancellations are handled through Loop.
Is my pre-order refundable?
Yes - your pre-order is fully refundable any time before it ships, no questions asked.
How do I return my Waffle?
Start your return in our returns portal at https://waffle.loopreturns.com - just enter your order number and email, and follow the steps.
What is your returns and exchange policy?
We offer returns and exchanges through our returns portal at https://waffle.loopreturns.com.
Can I exchange my Waffle for a different model or colour?
Yes - start an exchange at https://waffle.loopreturns.com.